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What Our Customers Say About UsGrayson Rural Electric Cooperative Corporation Grayson Rural Electric Cooperative Corporation (RECC) is a small, tightly budgeted, customer-centric company located just west of the Appalachian Mountains in the rolling hills of northeastern Kentucky. With a membership of approximately 14,000 consumers and around 2,200 miles of primary lines, Grayson RECC service area covers a total of six (6) counties and spans approximately 60 miles from top to bottom. The system is a winter peaking system with 100.275 Megawatts of capacity from 11 substations. The substations are fed by East Kentucky Power Cooperative located in Winchester, Kentucky. Grayson RECC required a comprehensive solution to address both storage and retrieval of business documents including easement files and board minutes. Additionally, through the use of Enterprise Report Management, spooled annual billing histories and service orders are taken directly from the computer and presented on template forms identical to the hardcopies. The main objective of the project was making record retrieval easier for employees, thus making them more efficient and effective in servicing Grayson’s membership. Currently, business records are accessed via ImageSilo; however, Grayson RECC has the capability to expand this implementation to include additional business or customer records as needed. Images are scanned and reports are processed by VeBridge and pushed to a secure repository where they are viewable by Grayson RECC employees. Grayson RECC has already witnessed a significant reduction in file location and pull time. Additionally, ImageSilo, which is fully regulatory compliant, provides record access auditing and reporting. Don Combs, Manager of Finance and Administration, stated, “VeBridge worked to understand our way of doing business and helped us implement a customized solution that works for us now and will work for us in the future. We appreciated their flexible participation in the project – we were able to do what we could do and VeBridge took care of the rest. We are extremely satisfied with our implementation of this document management system and we liked VeBridge even more by the end of the project than we did when we first signed on.” Baptist-Physicians' Surgery Center (BPSC) Baptist-Physicians’ Surgery Center (BPSC), LLC is located in Lexington, KY. Founded in 2002, the organization serves the community as a medical facility providing vast and varied patient care. Specialties represented at the center include gastroenterology, general surgery, gynecology, orthopedics, otolaryngology, plastics, ophthalmology, pain management, and endoscopy. With 65 employees and thousands of patients and medical records, the organization required document management. BPSC required a comprehensive solution to address both storage and retrieval of patient medical records. The main objective in the first phase of the project was to scan all patient records into a centralized repository to make record retrieval easier for employees. Currently, medical records are accessed via ImageSilo; however, BPSC has the capability to expand this implementation to include everything from history forms, patient profiles, lab results, medical reports, financials, and more. Images are scanned by VeBridge and pushed to a secure repository where they are viewable by BPSC staff and physicians. BPSC has already witnessed a significant reduction in file location and pull time. Fully HIPPA compliant, ImageSilo functionality also provides record access auditing and reporting. Robert Ramey, BPSC Administrator, stated, “The implementation of a document management solution has freed our employees to do what they do best - deal with patient care. We have reduced file tracking time to a minimum and are extremely satisfied with our implementation of this document management system”. Madison Bank Madison Bank, founded in 1997, is located in Richmond, KY. A locally owned and operated company, Madison Bank provides checking, savings, loans, mortgages, online banking, and bank by phone services in four separate locations. Expanded services include a full range of investment and retirement services and products. The company and its directors and employees are heavily committed to local issues and organizations. Madison Back required a comprehensive solution to address both storage and retrieval of business records including loan files and signature cards. The main objective of the project was making record retrieval easier for employees, thus making them more efficient and effective in servicing customers. Currently, business records are accessed via ImageSilo; however, Madison Bank has the capability to expand this implementation to include additional business or customer records as needed. Images are scanned by VeBridge and pushed to a secure repository where they are viewable by Madison Bank staff. Madison Bank has already witnessed a significant reduction in file location and pull time. Additionally, ImageSilo, which is fully regulatory compliant, provides record access auditing and reporting. Tammy Hamm, Loan Administration Manager, stated “The implementation of a document management solution has enabled staff at the touch of a button to perform tasks that previously took minutes and hours. We are now able to focus time and energy on what we do best – providing exceptional customer service. We are extremely pleased with the selection of a document management system and with our solution partner - VeBridge.” DMI Furniture DMI Furniture has been in operation since 1911. DMI manufacturers, sources and markets both residential and commercial office furniture. The corporate office is in Louisville, Kentucky with 4 plants in southern Indiana. We maintain full-time administrative offices and showrooms in Mainland China and Thailand, as well as a showroom in High Point, North Carolina. DMI had several criteria in looking at document imaging. We wanted to give people faster access to vital business records, improve responsiveness both internally and externally to improve customer service and make our employees more efficient and better manage our growing volume of paper records. We were also seeking a partner that could apply best practices to the capture and organization of their records. The three main criteria were: 1. Timely and reliable work
2. Quality work
3. Pricing and cost effectiveness
VeBridge is scanning Accounts Payable, Customer Purchase Orders and Credit Department files. DMI purchased retrieval software from VeBridge to perform our own COLD for invoices, acknowledgments and bills of lading. We process these computer-generated reports every evening so our employees will have access to this data the next morning. The hard copy documents are sent to VeBridge monthly, or more frequently, for document preparation, scanning, indexing, quality control and publication. VeBridge completed the historical backlog in a very timely manner. DMI recognized that document imaging is a powerful enabling technology for customer service. The response time to customer and vendor inquiries have been significantly reduced by having the source documents at our fingertips. The software provided is intuitive and easy to use. VeBridge offered us a solution that allowed us to pay as we worked, instead of having to invest in a large capital project. This made it easy to cost justify the imaging project. Kentucky American Water Company Kentucky American Water Company has a history of offering the best customer service available. In our strategic plan throughout the late ‘90s, we had recognized that document imaging was a powerful enabling technology for customer service. The response time to customer inquiries could be significantly reduced if the source documents were at our customer service representatives' fingertips. Although this was a technology that had a high priority, other information systems, including Y2K compliance, consumed our internal resources. Then we discovered VeBridge. They were able to deliver on our desired outcome without our having to take on the burden of investing in hardware, software and staff to do it ourselves. VeBridge began delivering historical and current work in digital format a few short weeks after getting started. And the best part was that there were no cash-intensive start-up fees. We just licensed the retrieval software and then started paying for work as it was completed. This was, and continues to be, quite painless. Through the years other departments have engaged VeBridge’s services so that they could capitalize on this great technology. Larry Burns Director of Customer Service Kentucky-American Water Company Citizens Commerce National Bank Citizens Commerce National Bank, Versailles, Kentucky had grown to over $93 million in assets in less than three years of operation. To manage this rapid growth, the bank teamed up with technology partners to outsource functions that allow the bank more time to focus on direct customer service. The Bank employed VeBridge to turn an ineffective, slow process of checking signature cards into a user-friendly customer service enhancement. Previously the bank had to sort through manually filed signature cards located in files away from the teller line. The result being that a situation requiring signature verification either went undone or took an inordinate amount of time. VeBridge provided a means for our tellers to bring up the signature card on a PC quickly at their workstation. Since we began using VeBridge’s services almost seven years ago, we have added many of our other mission critical items to our document repository including loan documents, Visa applications and COLD reports formerly provided by our banking service provider. Outsourcing was an easy decision for us compared to the capital expenditure and labor associated with trying to solve this problem in-house. VeBridge picks up our documents, scans and indexes them and returns the images. The software they provided is intuitive and easy to use at all levels of our operation. The added benefits of less storage requirements and disaster protection have led us to plan future conversion of other applications within the bank. Since VeBridge offers us a pay-as-you-go solution, it makes it easy to cost justify each new project. John E. Soper, III President Citizens Commerce National Bank
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