Utility Company Document Management

Utility companies are under constant pressure to control costs while delivering uninterrupted service. In order for any utility company to stay competitive and promote high levels of customer satisfaction, document management and work flow should be taken into consideration.

VeBridge has helped a number of utility companies streamline customer service processes, including managing work orders and customer billings. These companies have seen response time to customer inquiries and service issues decrease dramatically, all while saving money on storage, filing and searching activities.

Solutions from VeBridge Document Management Services pay for themselves in as little as two (2) months. Find out how to gain a competitive edge today.

Key Benefits for Utility Companies

Streamline customer service interaction with instant account information access
Coordinate and track service calls with improved accuracy
Keep maps and drawings centralized in perfect condition

Applications of Document Management for Utility Companies

Work orders

  • Provides improved customer support.
  • Eliminates time wasted by customer support personnel retrieving and re-filing work orders needed to answer customer calls.
  • Enables faxing or emailing of work orders to customers or remove staff from the employee’s PC.

Customer applications

  • Eliminates lost or misfiled contracts and applications.
  • Saves vital space needed for operations.
  • Improves customer responsiveness.


Correspondence

  • Responds quickly to customer calls.
  • Allows customer support personnel to access documents from their stations.
  • Eliminates lost or misfiled documents.

Plats, maps and drawings

  • Eliminates wear and tear on drawings.
  • Makes drawings available to engineering and operations at any hour.
  • Eliminates the risk of lost or misfiled drawings.
  • Provides disaster recovery path.