Operations Support Analyst Position

Have you been searching for a company that you can really feel at home in?  Should that company be one that is experiencing vast and rapid growth throughout the southeast? What if that company was a place that has a fun and down to earth culture where everyone knows your name and face?  How about a healthy work/life balance that doesn’t require you to jet set around the country and constantly be away from home?  If so, you may have just found your new home, as VeBridge has been looking for you as well!

VeBridge is currently recruiting for an Operations Support Analyst who will be responsible for supporting the technical functions of the VeBridge scanning service bureau Operations department.

Job Description:

The Operations Support Analyst provides support to VeBridge associates and customers, fielding and resolving project and customer issues by utilizing internal systems, troubleshooting utilities, and support processes. Primary responsibilities include proficiency in Digitech PaperVision Capture, VeBridge’s tracking applications, internal quality utilities, scanning equipment, etc., for supporting operation’s production activities.  The position requires close communication with internal and external customers while maintaining issue ownership. The Analyst must develop proficiency in creating process documentation as well as the ability to work independently on support issues based on documented departmental policies and procedures.

Responsibilities:

  • Provide support to internal Operations team and customers
  • Maintain ownership, and follow through consistently, on communication related to all support issues
  • Continually increase your knowledge of the VeBridge systems and production software solutions and other related technologies
  • Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issues
  • Understand and abide by escalation procedures and interdepartmental policies
  • Utilize internal VeBridge systems during the technical support process and find new, innovative ways to make the processes more efficient
  • Exhibit strong process documentation skills
  • Confirm that support that is billable to clients is properly tracked

Skills & Requirements:

The perfect candidate will have all these super-powers. The almost-perfect candidate will have many…

  • Required Qualifications:
    • Strong technical skills
    • Strong computer skills
    • Good analytical and organizational skills
    • Excellent communication and customer service skills
    • Customer service experience
  • Desired Qualifications:
    • Previous utilization of Windows operating systems in a Client/Server environment, Microsoft Excel,Microsoft Access, PC Configuration, SQL databases and networks
    • Help desk and application support experience
    • Software troubleshooting/diagnostic experience
    • 2-years in a technical Customer Support position
    • Associates degree, or equivalent experience
  • Travel Expectations:
    • 5-10%, travel for this position can include, but is not limited to, on-site upgrades, troubleshooting, and/or system administration
    • Travel is typically local and during business hours. On rare occasions there may be a requirement to travel before or after business hours

Certification Goals:

  • CDIA+
  • Digitech Product Certifications
    • PaperVision
    • PaperVision Capture
    • PaperFlow
  • AIIM ECM Practitioner

Benefits:

  • Medical, Dental, Vision Insurance
  • Short & Long Term Disability Insurance
  • Life Insurance
  • 401(k)
  • Modern work atmosphere
  • Supportive & Cohesive Teams
  • Aggressive Paid Time Off Policy
  • Employee Recognition and Celebration events
  • Flexible and Fun work environment
  • Unlimited Opportunity

Who is VeBridge:

VeBridge is, and has been, a document management industry leader for over 16 years.  We are one of the most highly regarded OnBase certified partners serving the Southeast. OnBase, from Hyland Software, is one of the largest independent ECM software companies.  OnBase is an award winning software solution that solves problems resulting from time consuming, costly and error-plagued manual, paper-based tasks.  OnBase is a suite of document, process and case management solutions that help organizations streamline processes and become more efficient, and is used by over 13,000 organizations globally.  Here at VeBridge we aspire to add to that number monthly.

In addition to providing world-class ECM software, we have a dedicated professional services team that provides world-class implementations, consulting, and technical support.  Lastly, not to forget our roots, VeBridge’s document imaging operation is second to none.  We have a refined expertise in document imaging and capture methods.  This is a true differentiator as we BRIDGE the gap between a document imaging company and a software company that enables us to deliver outstanding value for clients by relentlessly simplifying, focusing and enhancing the daily connections between people, process and technology. We eliminate paper, unnecessary steps and incomplete business processes to rescue profit from waste and liberate people from unnecessary, complicated, and irrelevant processes.

With headquarters in Lexington, KY, VeBridge recently announced plans to open a full-service office in North Carolina to better serve its growing client base throughout the southeast.

Interested applicants please email cover letter and email to info@vebridge.com